The speaker discusses the importance of considering multiple outcomes when making a decision, rather than focusing on a single outcome. They explain that by thinking about all the potential outcomes, we can make better decisions and avoid the trap of thinking that a decision is bad simply because the outcome was bad. They also suggest that having an evidentiary record of our decision-making process can be helpful in retrospect, but that a good decision-making process should naturally produce such a record. The speaker uses the example of Pete Carroll’s decision in the Super Bowl to illustrate the importance of considering multiple outcomes when making a decision. Ultimately, the speaker argues that a good decision-making process involves considering all possible outcomes and striving to get as close to having a “crystal ball” as possible.